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Mattress 101
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Still waiting for delivery after 8 months!

  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
Everything in store looks nice. But if item is not in store so not buy or be prepared to wait FOREVER
Cons:
Read reviews! Do not order anything as you will wait forever.
Communication
Delivery Speed
Issue Resolution

Posted by Esther from Katy, TX on April 2, 2023

Waiting for almost EIGHT MONTHS now and we have still NOT received a non damaged bed!!!! While they make you pay the full amount without any compensation. My story: Delivery (after 5 month wait!) was postponed SEVERAL times including one cancellation because they said the warehouse received a damaged bed and they did not want to deliver damaged goods..And guess what? They send out the the damaged bed anyway after waiting another few weeks. As we got rid of our old beds as soon as we got the delivery date, we were sleeping on the the floor for weeks already so we were forced to keep the damaged bed as a loaner. But they acknowledged the damaged items and they promised to deliver an undamaged bed very soon. And as we kept the bed as a loaner, they refused a refund! Refund was only possible after we send back the damaged bed and the undamaged was delivered. So we waited. And guess what! Postponement after postponement. Now waiting for EIGHT MONTHS without ANY compensation and they keep postponing the delivery and they keep our money !! Unless we go back to sleeping on the floor and hope they will ever deliver a bed! Extremely disappointing worthless company. If I would have checked the reviews in advance (there are MANY experiences like mine) I would NEVER have decided to order something. Lot of people including some of my friends have had the same experience. They promise to improve here on Google reviews but the do not even try. Employees try to settle things while they know Crate and Barrel will not deliver. Feel sorry for them really.
@crate and barrel. Shame on you!


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